1. How can I make an enquiry?
You may leave a comment in the post entry or email us at vogueroom@gmail.com to make an enquiry. We will get back to you as soon as possible to clarify your doubts.
Please note that all comments with regards to clarification of doubts shall not be considered as Confirmation of orders. Please clarify all doubts before confirming your order. In order to maintain a smooth transaction, please do not make payment before receiving any payment invoice from us.
Ordering
1. How do I shop online?
If you are interested in purchasing our item(s), kindly email us at vogueroom@gmail.com in the following format:
- Order as the subject
- Your email, Item(s) name, color and quantity in the message section
Due to limited stock, all payments are to be made within 24hrs from the date of invoice. Upon successful fund transfer, you are required to email us your payment details in the given format as stated in the payment invoice.
Once payment is received and verified, we will send you a payment verification email and proceed to mail out your item(s) in the next working day before 5pm, unless otherwise stated. We will duly notify you via email once item(s) are mailed out.
Payment
1. What payment method do you accept?
We accept the following modes of payment:
- DBS/POSB ibank transfer (preferred)
- ATM transfer
- Strictly no concealed cash or other modes of payment are allowed.
- We strongly encourage payment to be made via POSB/DBS ibanking as transfer will be immediate. This facilitates our verification and you would receive your items earlier! For transfers made via other banks, please allow 2-3 working days for us to verify your payment.
- All ATM transfers must be accompanied with a snapshot of your transaction receipt (scanned versions of the receipt are not accepted due to the recent rise of fraud cases). Vogue Room reserves all rights to reject any orders without the snapshot and make no refund. Thus, it is highly recommended that you retain your ATM receipt(s) until we have verified your payment as a proof of purchase.
1. How long does it take to receive my orders?
The estimated delivery time for the two postage options are as follows:
- Normal Postage: allow 2 days to 1 week working days for the item(s) to reach you depending on how busy the post office is.
- Registered Postage: allow 2 to 3 working days for the item(s) to reach you.
2. What are the postage charges?
Normal Postage: $1.50
Registered Postage: $3.74
For any additional item, please add $0.50 to the total amount payable.
3. What is the difference between normal postage and registered postage?
Normal Postage is the normal mailing service provided by SingPost. Vogue Room will not be held liable for any lost or damages sent via normal postage and no tracking number will be provided. Thus, we highly advise you to opt for registered postage. However, if you still wish to opt for normal postage, you may request for a C.O.P (Certificate of Postage) slip at an additional $0.20 on top of the prevailing postage fees. This is a slip issued by SingPost for the benefit of both buyer and seller. It is a proof slip that shows we have indeed mailed out your item(s) to the desired destination.
Registered Postage is a registered mail. Your parcel(s) will be delivered directly to your doorstep by SingPost's postman. It is secure as we will post your RA (Registered Article) tracking number on our website once we have mailed out your item(s). An email containing the link to check your RA tracking number will also be sent to you. In case of an unsuccessful delivery, the postman will leave a collection slip in your mailbox for collection at the nearest post office. You must then head to the SingPost branch stated in the collection slip to collect the parcel (please bring along your I/C and collection slip to collect the parcel). Do note that if you do not claim your parcel within 10 days from the date of the collection slip, the parcel will be returned back to us. You may track the status of your parcel at SingPost website: http://www.singpost.com.sg/ra/ra_article_status.asp.
4. Can I request for self collection?
No, we do not entertain any requests for self collection. All orders are mailed out via SingPost.
Returns and Exchanges
1. I have received a defected item, can I make an exchange
Yes. Should you receive a defected item(s), please email us at vogueroom@gmail.com immediately. Exchange will only be made available in the following circumstances:
- Items received have some manufacturing defects. Please note that slight color difference to actual shade or difference in measurement within 1 inch is not considered a defect. In such instances, exchange will not be accepted.
- The colour of the item(s) delivered is not the colour you have ordered.
The costs and risks incurred for returns are payable by the purchaser. Vogue Room will only refund the delivery charges once we have received the returned item(s). Do note that the postage charges for the initial delivery are non-refundable.
2. What happens if the item in question is out of stock?
If the item in question is out of stock, you may exchange it for another item of the same or lower value. For an exchange item of a higher value, a top up is required for the difference in price. No refund will be offered for an exchange item of lower value.
3. If I ordered the wrong size or color, can I make an exchange?
No, all measurements, sizes and colors are displayed clearly on each apparel's description page. We have also included a guideline on measurement to ensure customers buy the correct sizes. We do not refund or perform exchanges for delivered apparels which do not fit customer's size or color. Thus, customers should be 100% sure before making any purchase.
